WD97: Photo Editor Appears to Hang on Low-Memory Computer

ID: Q170463

The information in this article applies to:



SYMPTOMS

If you attempt to insert a JPEG picture object into Microsoft Word from Photo Editor, Photo Editor appears to stop responding when you click "Exit and Return to <document>" on the File menu.

After a long delay, Photo Editor inserts the picture into Microsoft Word and then quits.

CAUSE

This problem occurs when your computer has 16 megabytes (MB) of random access memory (RAM) or fewer.

WORKAROUND

To work around this problem, use either of the following methods:

STATUS

Microsoft has confirmed this to be a problem in Microsoft Photo Editor 97.

MORE INFORMATION

This problem mainly occurs on 486/33 computers with 16 MB or fewer of RAM, and a 2-MB video card.

For additional information about Microsoft Photo Editor, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q169938
   TITLE     : WD97: General Information About Microsoft Photo Editor

   ARTICLE-ID: Q165812
   TITLE     : OFF97: Photo Editor Is Not Installed by the ValuPack

Additional query words: 8.0 8.0

Keywords          : kbtool kbusage winword word97 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: December 18, 1998