DOCUMENT:Q165773  14-NOV-2000  [word97]
TITLE   :WD97: Protected Document Stuck in Normal View After You Edit It
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbusage winword word97

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

Your document will be forced into normal view from page layout view when all of
the following are true:

 - You protect your document for tracked changes.

   -and-

 - You immediately insert at least two drawing objects.

   -and-

 - You click the Undo button until it is unavailable.

   -and-

 - You click the Redo button.

When you do this, you cannot change the view of the document and it remains in
normal view. If you click either the Undo button or the Redo button, the
following error message appears:

   This program has performed an illegal operation and will be shut down. If the
   problem persists, contact the program vendor.

If you click Details, the following error message appears:

   WINWORD has caused an invalid page fault in module MSO97.dll at
   <address>."

WORKAROUND
==========

After you protect your document for tracked changes, type at least one character
of text or press ENTER before you insert a drawing object.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

This problem has been corrected in Word 2000.

Additional query words: protect mso97 invalid page fault re-do

======================================================================
Keywords          : kbusage winword word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.