DOCUMENT:Q168618  14-NOV-2000  [word97]
TITLE   :WD97: Saving As Word 6.0/95 Format Saves Incorrect File Size
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kberrmsg kbother

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you attempt to open a document that was saved in the Word 6.0/95 file
format from Word 97, you may receive the following error message:

   Word cannot open the document.

CAUSE
=====

When you save a document as Word 6.0/95 to a directory or drive with
insufficient free space, a file will be created whose size equals the available
free space.

For example, if the file size is 100 KB and the free space is 50 KB, a file will
be created with a size of 50 KB. Likewise, if the free space is 0 KB, a file
will be created with a size of 0 KB.

You may receive the error message described earlier if you later attempt to
reopen the document.

RESOLUTION
==========

To prevent this error message, do one of the following.

Install Office 97 Service Release 2
-----------------------------------

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Obtain the Office Converter Pack
--------------------------------

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q212265 WD: Additional Text Converters and Image Filters Available in
   Microsoft Office Converter Pack

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in the updated Word 6.0/95 Export Converter.

MORE INFORMATION
================

The updated Word 6.0/95 Export Converter generates the error message:

   Write error on output file

under the conditions described in the "Cause" section of this article.

Additional query words: word8 word97 8.0 convert conversion 6.x word6 word7

======================================================================
Keywords          : kberrmsg kbother 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

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