DOCUMENT:Q163600 13-MAY-2001 [word97] TITLE :WD97: Unable to Connect to Web with Browse Web Art Command PRODUCT :Word 97 for Windows PROD/VER:: OPER/SYS: KEYWORDS:kbwdinternet ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== After you create a new blank Web page, if you choose to browse the Web art page, you will not be connected to the Internet Web Art Resources Page. CAUSE ===== This problem occurs if you are using Netscape Navigator 3.0 or Internet Explorer 2.0. This problem occurs because Word 97 sends a command to your Internet browser that is dependant on a shell extension that understands that a file that starts with "http" should be routed to the browser. Neither Netscape Navigator 3.0 nor Internet Explorer 2.0 install this shell extension. WORKAROUND ========== To work around this problem, use either the following steps: - Install Internet Explorer 3.0 or later (available at http://www.microsoft.com/ie/default.asp) -or- - Type the following address directly in your browser: "http://office.microsoft.com/downloads/9798/wd97au.aspx " (without the quotation marks) STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. MORE INFORMATION ================ The Web Art Resources Page can be accessed from within Word 97 by pointing to Picture on the Insert menu and clicking Browse Web Art Page. This should start the Internet browser and connect to the Web site. If Internet Explorer 3.0 has been installed, Word 97 will correctly connect to the Internet Web Art Resources Page even if Internet Explorer 3.0 is not your default browser. Internet Explorer correctly adds the necessary file extension information during Setup. You must be connected to the Html.dot Web template for the Web art feature to be available. REFERENCES ========== For more information about Web page resources, click the Office Assistant, type "Web page resources" (without the quotation marks), click Search, and then click to view "Learn about more Web page authoring resources." NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: 97 ====================================================================== Keywords : kbwdinternet Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.