DOCUMENT:Q166949 14-NOV-2000 [word97] TITLE :WD97: Unable to Fax When You Start Word the First Time PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbinterop ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows - Microsoft Outlook 97 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have Outlook 97 and Word 97 installed on your computer and you try to fax to an Outlook Contact without starting Word 97 at least once, Word appears to stop responding (hang) during the faxing process. CAUSE ===== The first time you start Word (or any Office 97 program), you are prompted for the user name and initials. If Word is started for the first time from a fax request, the dialog box requesting user information is displayed. However, Word does not have the focus, so Word appears to hang (in actuality, Word is waiting for the user information). RESOLUTION ========== To resolve this problem, switch to Word 97, type the user information, and click OK in the dialog box. The fax will continue to be sent. Future faxing will not have this problem, because Word only needs the user information to be entered the first time it is started. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. REFERENCES ========== For more information about faxing, click the Office Assistant, type "faxing," click Search, and then click "Create and send a fax with the fax wizard." NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component For more information on troubleshooting faxing problems, please see the following articles in the Microsoft Knowledge Base: Q137161 Isolating Fax Problems in Word Additional query words: ol97 ====================================================================== Keywords : kbinterop Technology : kbWordSearch kbOutlookSearch kbWord97 kbWord97Search kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.