DOCUMENT:Q173783 14-NOV-2000 [word97] TITLE :WD97: Web Browser Cannot Open a Mailed or Routed HTML File PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kberrmsg word97 kbwdinternet ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you double-click a Hypertext Markup Language (HTML) document icon that was sent to you in Microsoft Word 97 using the "Send To Mail Recipient" or "Send To Routing Recipient" command, you may receive the following error message: Internet Explorer cannot open file: Internet Explorer cannot open file: CAUSE ===== When you send an HTML document in Word with the "Send To Mail Recipient" or "Send To Routing Recipient" command, the full HTML format is not preserved; therefore, Microsoft Internet Explorer does not recognize the file format. WORKAROUND ========== To work around this problem, save and close the HTML file and send it to the recipient as an e-mail attachment. To do this, follow these steps: 1. In Word, click Save As on the File menu. 2. In the Save As Type list, click to select HTML Document. Type a name in the File Name box, and then click Save. 3. On the File menu, click Close to close the document. 4. In your e-mail program, create a new message, insert the HTML file from step 2 as an attachment, and then send the message to the recipient. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. MORE INFORMATION ================ For additional information about Web page authoring, please see the following article in the Microsoft Knowledge Base: Q159948 WD97: General Information About Web Page Authoring Additional query words: 8.0 8.00 ====================================================================== Keywords : kberrmsg word97 kbwdinternet Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.