DOCUMENT:Q158493 14-NOV-2000 [word97] TITLE :WD97: Wizard Vanishes When Run from Banyan Vines Server PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you run one of the wizards in Word 97, the wizard vanishes. Most of the wizards do not display an error message; however, the Fax Wizard will display an error indicating that it cannot locate a file. CAUSE ===== This problem occurs when the wizards and templates are installed to a Banyan Vines server instead of to your local computer. WORKAROUND ========== To work around this problem, copy the wizards and the templates to your local Template directory. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Word 2000. Additional query words: 8.0 word8 word97 network ====================================================================== Keywords : Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.