DOCUMENT:Q170412 14-NOV-2000 [word97] TITLE :WD97: Word Stops Responding in Preview Via Web Page Wizard PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbusage winword word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you create a Web page in Microsoft Word 97 using the Web Page Wizard and then click Web Page Preview to view the Web page in Microsoft Internet Explorer, Word may stop responding. NOTE: This is an intermittent problem. RESOLUTION ========== To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1). To work around this problem, close and reopen the Web page in Microsoft Word 97 before previewing the Web page in Microsoft Internet Explorer. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1. For additional information about SR-1, please see the following article in the Microsoft Knowledge Base: Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1 REFERENCES ========== For additional information about creating Web pages, click the Office Assistant, type "creating web pages" (without the quotation marks), click Search, and then click one of the topics. NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: SR1 release1 8.0 8.00 general protection fault gpf ipf invalid page ====================================================================== Keywords : kbusage winword word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.