DOCUMENT:Q173697 14-NOV-2000 [word97] TITLE :WD97: Word Stops Responding When You Mark Index Entries PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbfield winword word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you mark index entries in a long document, either manually or with the AutoMark feature, Word may appear to stop responding (hang). When you press CTRL+ALT+DELETE, the Windows task list may indicate that Word is not responding. WORKAROUND ========== To work around this problem, break your long document into separate smaller documents, and then mark or AutoMark the index entries in each of the smaller documents. After you have marked the index entries in the smaller documents, you can combine the files back into one long document and then insert the index. STATUS ====== Microsoft has confirmed this to be a problem Microsoft Word 97 for Windows. MORE INFORMATION ================ For more information about creating a long document, click the Office Assistant, type "How do I create a long document?" (without the quotation marks), click Search, and then click to view the "Create a master document and subdocuments" topic. NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component For more information about creating an Index, please see the following article in the Microsoft Knowledge Base: Q125937 WD: How to Create a Table of Contents and Index with Field Codes Or, click the Office Assistant, type "How do I create an index?" (without the quotation marks), click Search, and then click to view the "Create an index" topic. Additional query words: 8.0 8.00 ====================================================================== Keywords : kbfield winword word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.