WD98: Error Inserting Word Object into MS Excel Spreadsheet

• Microsoft Word 98 Macintosh Edition
• Microsoft Excel 98 Macintosh Edition

SYMPTOMS

When you insert a Microsoft Word document object into a Microsoft Excel spreadsheet, you will receive the following error:

   Cannot Insert Object.

   Word cannot load the Microsoft Office 98 shared libraries. There may 
   not be enough free memory to load the libraries or files may have been
   moved from their originally installed locations.

   Try the following:

   - In the Memory Control Panel, make sure Virtual Memory is turned on.
     If you turn it on, restart your computer.

   - Move Word back to the Microsoft Office 98 folder.

   - Reinstall Word using the installer program provided with the software
     to make sure all files needed to run Word are installed correctly.

NOTE: By default, Microsoft Office is installed in the Microsoft Office 98 folder. This location will be different is you chose to install Word in a different location when you ran the Setup program.

CAUSE

These errors occur if either of the following is true:

• Virtual Memory has been turned off

• The Microsoft Word Program file has been removed from the default installation location.

WORKAROUND

To work around this problem, follow these steps:

1. Make sure that Virtual Memory is turned on by following these steps:

   a. Close all applications.

   b. On the Apple menu, point to Control Panels, and then click Memory.

   c. Under Virtual Memory, make sure On is selected. If it is not, turn it on.

   d. Close the Memory Control Panel.

   e. On the Special menu, click Restart.

2. Make sure that the Microsoft Word program file is in the folder in which you installed it, by following these steps:

   a. In the Finder, click Find on the File menu.

   b. In the Find Items list select your hard disk folder. For example,

         select "On Macintosh HD." 
   

   c. In the first list in the second row of boxes, select Name. In the second

         list in the second row, select Contains. In the box to the right of this
         option, type "Microsoft Word" (without the quotation marks). Click Find.
   

   d. In the top pane of the Items Found window, select the application program

         Microsoft Word. Look in the bottom pane to see in which folder the program
         is located. 
   

         If the file is located in a different folder than the one in which you
         installed it, move the file to that folder. 
   

         If you cannot find the file, reinstall Word.
   

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.