WD98: Word Cannot Load the Microsoft Office 98 Shared Libraries

• Microsoft Word 98 Macintosh Edition

SYMPTOMS

When you try to start Microsoft Word, you will see the following error:

   Word cannot load the Microsoft Office 98 Shared libraries. There may
   not be enough free memory to load the libraries or files may have been
   moved from their original installed locations.

   Try the following:

   - In the Memory Control Panel, make sure Virtual Memory is turned on.
     If you turn it on, restart your computer.

   - Move Word back to the Microsoft Office 98 folder.

   - Reinstall Word using the installer program provided with the software
     to make sure all files needed to run Word are installed correctly.

NOTE: By default, Microsoft Word is installed in the Microsoft Office 98 folder; this may be different if you installed Word into a different folder when you ran the Setup program.

CAUSE

This error occurs if either of the following conditions is true:

• Virtual memory has been turned off.

• The Microsoft Word Program file has been moved from folder in which you installed it.

WORKAROUND

To work around this problem, follow these steps:

1. Make sure that Virtual Memory is on by following these steps:

   a. Close all applications.

   b. On the Apple menu, point to Control Panels, and then click Memory.

   c. In the Virtual Memory section, make sure On is selected. If it is not,

         click On and then close the Memory Control Panel.
   

   d. On the Special menu, click Restart.

2. Make sure that the Microsoft Word program file is in the folder in which you originally installed it. To determine where the Microsoft Word program file is, follow these steps:

   a. In the Finder, click Find on the File menu.

   b. In the Find Items list select your Macintosh HD.

   c. In the input box beside name contains, type Microsoft Word and then

         click Find.
   

   d. In the top pane of the Items Found window, locate the Microsoft Word

         application program item and select it.  When you select it, the folder
         location will be displayed in the bottom pane.
   

         If this file is not located in the folder in which you installed it
         originally, move it to that folder. 
   

         If the file cannot be found, or if the steps above did not work,
         reinstall Word.
   

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.