ID: Q84041
The information in this article applies to:
In Microsoft Word for Windows, if you print a size 10 envelope using the PANSON9.DRV or PANSON24.DRV printer driver for Microsoft Windows operating system version 3.1, Word incorrectly prints the envelope in landscape orientation. Word correctly prints size 9 envelopes in portrait orientation.
Microsoft has confirmed this to be a problem in the Panasonic printer drivers PANSON9.DRV and PANSON24.DRV for Microsoft Windows version 3.1. We are researching this problem and will post new information here as it becomes available.
Word for Windows version 6.0 does not use printer hueristics to contol printer functionality. To change printer functionality choose Options from the Envelopes and Lables dialog box. Under the Envelope Options dialog box categoty Printing Options you can set the Feed method (orientation and location) of the envelope.
This problem occurs in the following Panasonic printers:
PANSON24.DRV PANSON9.DRV
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KX-P1123 KX-P1180
KX-P1124 KX-P1180i
KX-P1624 KX-P1191
You can set a printer heuristic in Word version 2.0 or 2.0a for Windows to force all envelopes to print in portrait orientation using these Panasonic printer drivers. Use the following steps to set this heuristic in your Windows WIN.INI file:
1. From the Tools menu, choose Options.
2. Under Category, select WIN.INI. Select Microsoft Word 2.0 in the
Application box.
4. In the Setting box, type "+65" (without the quotation marks).
5. Choose the Set button, then choose the Close button.
KBCategory: KBSubcategory: kbenvelope Additional query words: win3x winword word6 KXP KXP1124 kxp1123 kxp1180 kxp1180 kxp1180i kxp1624 kxp1695 kxp4420 kxp1191 toolbar tool bar create ToolsCreateEnvelope 2.0 2.0a 3.10 6.0 winword2
Keywords : kbprint kbenvelope
Version : 2.0 2.0a 2.0a-CD 2.0b 2.0c
Platform : WINDOWSLast Reviewed: February 6, 1998