Word Opens a Blank Document Instead of a URL

ID: Q125943

The information in this article applies to:

Microsoft Internet Assistant for Word, version 1.0
Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

When attempting to open a Uniform Resource Locator (URL) or follow a link, Word appears to be searching for the URL or link, but nothing happens. Control is returned to Word, no error message is displayed in a message box or in the status bar, and the URL or link is not activated.

CAUSE

InternetWorks may be improperly registered in the registration database.
-or-
The registration database may be damaged or corrupted.

RESOLUTION

Method 1: Manually register InternetWorks and Word. To do this, go to

          Windows File Manager. Locate the IW.REG file in the
          <WinWord>\INTERNET subdirectory (where <WinWord> is your Word for
          Windows directory--usually, C:\WINWORD) and double-click it to
          register it. Locate the WINWORD6.REG file in the <WinWord>
          directory and double-click it to register it. Start InternetWorks
          and Word. If this procedure does not correct the problem, use
          Method 2.

Method 2: Rebuild the registration database. For additional information

          on how to rebuild the registration database, please see the
          following article in the Microsoft Knowledge Base:

             ARTICLE-ID:Q122964
             TITLE     :How to Rebuild the Reg.Date File and Re-Register
                         Applications

KBCategory: KBSubcategory: Additional query words: 6.0 6.0a 6.0c winword iaword Internet ia word6 assistant html

Keywords          : kbinterop kbole kbwdinternet 
Version           : 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: December 9, 1998