Word: Choosing Save or Save As Hangs Machine

Last reviewed: July 30, 1997
Article ID: Q80469

The information in this article applies to:

Microsoft Word for the Macintosh, versions 5.0 5.1
Macintosh system software versions 6.0.7, 7.0 and later

SYMPTOMS

If you are running Word with Norton Directory Assistance version 2.0 or earlier and System 6.0.7, or 7.0, choosing the Save or Save As command from the File menu may cause your computer to hang (stop responding).

CAUSE

Word versions 5.0 and 5.1 take advantage of the System 7.0 advanced dialog box features that allow pull-down menus in the dialog box. Directory Assistance versions 2.0 and earlier incorrectly try to modify these dialog boxes. As a result, the system hangs.

STATUS

This problem does not occur in Word for the Macintosh version 6.0.

MORE INFORMATION

Symantec Corporation has confirmed this as a problem in versions earlier than 2.0 of Directory Assistance. For more information, call the Norton Group at Symantec Corporation:

   Symantec Corporation
   10201 Torre Avenue
   Cupertino, CA  95014-2132
   (310) 449-4900

KBCategory: kb3rdparty
KBSubCategory:
Additional query words: macword macword5
crash bomb system error stop freeze lock up lock-up keyboard 1.1.2

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.