WordBasic Error 100 Opening Attached Word Files from Mai1

ID: Q131524

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows NT, version 6.0
Microsoft Windows for NT Workstation, version 3.5

SYMPTOMS

When attempting to open a Word document attached to a mail message by double-clicking the Word icon in the mail message, you may receive this error message:

   Word Basic Error 100 - Syntax Error

CAUSE

This error occurs when both 16-bit Word for Windows and 32-bit Word for Windows NT are installed on the same machine. The error occurs only when 16- bit Word is open and running at the time you double-click the Word icon in Mail.

If 16-bit Word is not running, 32-bit Word for Windows NT will start, and no error will occur.

RESOLUTION

Run REGEDT32.EXE and go to:

   HKEY_CLASSES_ROOT\Word.Document.6\shell\open\ddeexec.

If the string looks like this

   [FileOpen(""%1"")]

change it to this (that is, remove one set of double quotation marks that surround the %1):

   [FileOpen("%1")]

To do this, double-click the string and edit it in the String Editor, and then click OK.

KBCategory: kbusage kberrmsg KBSubcategory: Additional reference words: ntword wordnt winword 6.0 6.0a 6.0c word6

Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: February 5, 1998