DOCUMENT:Q129297  13-OCT-1999  [msnetwork]
TITLE   :Cannot Connect to The Microsoft Network in Safe Mode
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5 
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SYMPTOMS
========

If you start Microsoft Windows in Safe mode and then attempt to connect to MSN,
The Microsoft Network, you receive the following error message:

   Your modem (or other connecting device) is not functioning.

CAUSE
=====

When you start Windows in Safe mode, the path to The Microsoft Network is not
loaded.

RESOLUTION
==========

To connect to The Microsoft Network, restart Windows normally.

Additional query words: msn

======================================================================
Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN250 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0,2.5
Issue type        : kbinfo

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