DOCUMENT:Q136822  14-AUG-1999  [msnetwork]
TITLE   :Cannot Open E-mail Attachment Using MSN or Attachment Is Missing
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5,2.6
OPER/SYS:
KEYWORDS:kbmsn

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.6 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you receive e-mail with text indicating the e-mail includes an attachment,
the attachment may be missing, or you may be unable to open the attachment.

CAUSE
=====

This behavior may occur for either of the following reasons:

 - The attachment was damaged before the e-mail was received at MSN, The
   Microsoft Network.

 - You are using the MSN MAPI servers, which do not support the method used to
   encode the attachment. The MSN MAPI servers support only the UUENCODE method.

RESOLUTION
==========

To resolve this issue, use the appropriate method:

MSN 2.0 or Earlier Installed
----------------------------

Inform people who send you e-mail with attachments that the attachments must be
correctly encoded using the UUENCODE format.

MSN 2.5 or Later Installed
--------------------------

Use any of the following methods:

 - Migrate your MSN e-mail account to the new MSN POP3 e-mail servers, or have
   the sender send the message in the UUENCODE format.

 - Change the "read font" to Universal Alphabet.

 - Ask the sender to save the attachment as an HTML file before attaching it.

MORE INFORMATION
================

For related information, please click the article number below to view the
article in the Microsoft Knowledge Base:

   Q176276 Frequently Asked Questions About Mail Migration on MSN

Additional query words: 1.30 2.00 2.50 2.60

======================================================================
Keywords          : kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN260 kbMSN250 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0,2.5,2.6
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.