DOCUMENT:Q136823  13-OCT-1999  [msnetwork]
TITLE   :Clicking "?" Button During Sign In May Cause Lost Connection
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5 
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SYMPTOMS
========

If you click the "?" button in the upper-right corner of The Microsoft Network
Sign In screen during sign in, the connection may be dropped. When this occurs,
if you try to open the Sign In screen again, it may not open.

RESOLUTION
==========

To open the Sign In screen again, follow these steps:

1. Press the CTRL+ALT+DEL key combination. Click the last instance of Explorer
   in the list of programs, and then click End Task. Wait a few seconds for
   confirmation, and then click End Task again.

2. Press the CTRL+ALT+DEL key combination. Click Moscp in the list, and then
   click End Task.

3. Press the CTRL+ALT+DEL key combination. Click Guide in the list, and then
   click End Task.

4. If you receive the following message, click Close:

   GUIDE caused an invalid page fault in module KERNEL32.DLL at
   0137:bff78068

After you follow the above steps, you should be able to open the Sign In screen
again.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: msn

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Keywords          :  
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN105 kbMSN250 kbMSN120
Version           : WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5

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Copyright Microsoft Corporation 1999.