DOCUMENT:Q139083 14-OCT-1999 [msnetwork] TITLE :"Navigator Not Found" Trying to Play Sound Clip PRODUCT :The Microsoft Network PROD/VER:1.00 1.05 1.2 1.3 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to play a sound clip on MSN, The Microsoft Network, you may receive the following error message: Navigator not found CAUSE ===== You may receive the error message stated above if any one of the following conditions exists: - You are trying to play an incorrectly authored sound clip. - You are trying to play a sound clip when MSN is very busy. - You are trying to play a sound clip on a computer with mixed beta and release version DLL files. You may have installed the released version of MSN over a beta version, which may have left you with a mix of beta and release version DLL files. RESOLUTION ========== If the sound clip was incorrectly authored, we can fix it. If MSN is very busy when you try to play a sound clip, the only solution is to try to play the sound clip later. If you installed the released version of MSN over a beta version, perform a clean install of MSN. If the clean install does not solve the problem, call MSN Member Support with the following information: - Which sound clip were you trying to play? - Where is the sound clip located on MSN? - What was the time and date when you tried to play the sound clip? Additional query words: 1.2 msn ====================================================================== Keywords : Technology : kbMSNSearch kbMSN130 kbMSN105 kbMSN120 Version : 1.00 1.05 1.2 1.3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.