DOCUMENT:Q142430 13-OCT-1999 [msnetwork] TITLE :Cannot View Online Statement PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.0,1.05,1.2,1.3,2.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to view your online statement or other billing option, you may receive the following error message: Cannot open shortcuts. Please try again later. CAUSE ===== This behavior can occur if the Onlstmt.exe file is missing from the Program Files\The Microsoft Network folder. RESOLUTION ========== If the Onlstmt.exe file is missing, extract it from the Windows 95 CD-ROM by following these steps: 1. Click Start, Point to Programs and then click MS-DOS Prompt. 2. Change to the drive and folder that contains the Windows 95 CD-ROM. 3. Type the following (from a DOS prompt in the same folder as the Windows 95 CAB files): "EXTRACT WIN95_07.CAB ONLSTMT.EXE /L C:\PROGRA~1\THEMIC~1" (without the quotation marks) This will extract the onlstmt.exe file to the Program Files\The Microsoft Network folder. Additional query words: msn ====================================================================== Keywords : Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN105 kbMSN120 Version : WINDOWS:1.0,1.05,1.2,1.3,2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.