DOCUMENT:Q142990 14-OCT-1999 [msnetwork] TITLE :Cannot Connect to MSN After Installing Canon BubbleJet PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0,2.5 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install a Canon BubbleJet 4000 color printer, the following behavior may occur when you attempt to connect to MSN, The Microsoft Network: - The Canon On-line Guide may open. - You may receive a "Select Visual Guide File" error message, prompting you to select a program to associate with this file type. - A Select File dialog box may open on the screen, prompting you to select a Visual Guide (.olg) file. This behavior may also occur the first time you install or attempt to connect to MSN if you have previously installed a Canon BubbleJet 4000 printer on your system. CAUSE ===== The Canon Setup program places a file named Guide.exe in the Windows\ System folder. This file interferes with MSN's Guide.exe file located in the Program Files\The Microsoft Network folder. RESOLUTION ========== To work around this issue, follow these steps: 1. Use Windows Explorer or My Computer to move the Guide.exe and Guide.msg files from the Windows\System folder to the BJC-4000 folder. After you move the files, they should no longer exist in the Windows\System folder. 2. Use the right mouse button to click the Start button, and then click Explore on the menu that appears. 3. Double-click the Programs folder, and then double-click the BJC-4000 folder. 4. Use the right mouse button to click the BJC-4000 On-line Guide shortcut, and then click Properties on the menu that appears. 5. On the Shortcut tab, change the entry in the Target box to refer to the BJC-4000 folder instead of the Windows\System folder. 6. Change the entry in the Start In box to refer to the BJC-4000 folder instead of the Windows\System folder. 7. Click Apply, and then click OK. Additional query words: msn ====================================================================== Keywords : kb3rdparty kberrmsg kbmsn Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN250 kbMSN120 Version : WINDOWS:1.2,1.3,2.0,2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.