DOCUMENT:Q148779 24-JUL-2001 [msnetwork] TITLE :Dropped Connections Using Boca Research FDV Modems PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0,2.5 OPER/SYS: KEYWORDS:kbenv kbhw kbmsn kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are using a Boca Research FDV modem to connect to MSN, The Microsoft Network, you may experience dropped connections. CAUSE ===== The driver used for this modem may be a Windows 3.1 driver. RESOLUTION ========== To work around this problem, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Modems. 3. Click the Boca Research FDV modem, and then click Properties. 4. On the Connection tab, click Advanced. 5. Click the User Error Control and Use Flow Control check boxes to clear them. 6. Click OK or Close until you return to Control Panel. 7. Double-click System. 8. Click the Device Manager tab. 9. Double-click "Ports (COM & LPT)" to expand the branch, and then double-click the port to which the modem is connected. 10. Click the Port Settings tab. 11. In the Flow Control box, click None. 12. Click OK or Close until you return to Windows. Additional query words: msn ====================================================================== Keywords : kbenv kbhw kbmsn kbHardware Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN250 kbMSN120 Version : WINDOWS:1.2,1.3,2.0,2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.