DOCUMENT:Q148782  03-SEP-1999  [msnetwork]
TITLE   :Err Msg: "Modem Is Busy or Cannot Be Found" Using Aptiva Guide
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5,2.51,2.52,2.6
OPER/SYS:
KEYWORDS:kb3rdparty kberrmsg kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 
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SYMPTOMS
========

When you use a computer with the Aptiva Guide program in the Startup folder, you
may receive the following error message when you attempt to connect to MSN, The
Microsoft Network:

   Modem is busy or cannot be found.

CAUSE
=====

The Aptiva Guide program has partial control of the modem, monitoring it for
incoming voice messages.

RESOLUTION
==========

To resolve this issue, remove the Aptiva Guide program from the Startup folder
and then restart your computer. To do so, follow these steps:

1. Right-click Start, and then click Open.

2. Double-click the Programs folder, and then double-click the StartUp folder.

3. Drag the Aptiva Guide icon from the StartUp window to the desktop.

4. Close all open windows, and then restart your computer.

Additional query words: msn ibm 1.00 2.00 2.50 2.60

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Keywords          : kb3rdparty kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0,2.5,2.51,2.52,2.6
Issue type        : kbprb

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