DOCUMENT:Q149459  12-OCT-1999  [msnetwork]
TITLE   :MS Exchange Tools Menu Does Not Work or Mouse Hangs
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 1.2 
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SYMPTOMS
========

After you download and install the Microsoft Exchange Update, the Tools menu may
not work, or the mouse may stop responding (hang).

RESOLUTION
==========


To resolve this problem, follow these steps:

1. Remove Microsoft Exchange and MSN, The Microsoft Network. To do so, follow
   these steps:
   a. In Control Panel, double-click Add/Remove Programs.

   b. Click the Windows Setup tab.

   c. Click the Microsoft Exchange and The Microsoft Network check boxes to
      clear them, and then click OK.

2. Restart your computer.

3. Use Windows Explorer or My Computer to open the Program Files\Microsoft
   Exchange folder. Move all the files, except the following files, to another
   folder:

   - Mapiwm.tpl
   - Scanpst.exe
   - Mlset32.exe
   - Mlshext.dll
   - Exchng32.log

4. Reinstall Microsoft Exchange and MSN. To do so, follow these steps:
   a. In Control Panel, double-click Add/Remove Programs.

   b. Click the Windows Setup tab.

   c. Click the Microsoft Exchange and The Microsoft Network check boxes to
      select them, and then click OK.

      NOTE: If you receive a message stating that the Mapi file being installed
      is older than the file currently installed on your computer, install the
      older version of the file.

5. Run the Microsoft Exchange Setup Wizard.

Additional query words: msn freeze

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Keywords          :  
Technology        : kbMSNSearch kbMSN120
Version           : WINDOWS:1.2

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