DOCUMENT:Q149549  14-OCT-1999  [msnetwork]
TITLE   :Signing Out During Phonebook Update Hangs Guide and Moscp
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 1.3 
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SYMPTOMS
========

After signing out of MSN, The Microsoft Network, the MSN icon may remain on the
taskbar and you may be unable to sign in to MSN again.

CAUSE
=====

These symptoms can occur if you sign out of MSN while your phonebook is being
updated, because Guide.exe and Moscp.exe are left running. The phonebook update
is an invisible process that you do not see.

RESOLUTION
==========

To sign in to MSN again, follow these steps:

1. Press CTRL+ALT+DELETE to open the Close Program dialog box.

2. Click Moscp and then click End Task.

3. Press CTRL+ALT+DELETE to open the Close Program dialog box.

4. Click Guide and then click End Task.

5. Sign in to MSN.

Additional query words:

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Keywords          :  
Technology        : kbMSNSearch kbMSN130
Version           : WINDOWS:1.3

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