DOCUMENT:Q151851  27-JUL-2001  [mastering]
TITLE   :BUG: Mastering Exchange Development: Product ID Is Zeros
PRODUCT :Microsoft Mastering Series
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbmm kbsetup kbnokeyword kbBug kbISS

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The information in this article applies to:

 - MSPRESS Mastering Microsoft Exchange Development ISBN 1-57231-337-4, version 1.0 
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SYMPTOMS
========

When you reinstall Mastering Exchange Development over an existing installation,
the Product ID changes from the original ID number to all zeros.


RESOLUTION
==========

The only resolution to this problem is to remove the program using the Remove
All option in Setup and reinstall it.

Do the following to remove the program:

1. Click the Start button, and then click Run.

2. Type "<CD-ROM drive letter>:\setup.exe" (without the quotation marks).
   For example, if the CD-ROM drive is drive D, type "d:\setup.exe."

3. From the Setup choices window, click Remove All.

Do the following to reinstall the program:

1. Click the Start button, and then Click Run.

2. Type "<CD-ROM drive letter>:\setup.exe" (without the quotation marks).

The Product ID number will now be correct.

STATUS
======

Microsoft has confirmed this to be a problem in the products listed above. We
are researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

Additional query words: 1.00 multi media multimedia multi-media mmtitles PID

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Keywords          : kbmm kbsetup kbnokeyword kbBug kbISS 
Technology        : kbMSPressSearch kbZNotKeyword2
Version           : :1.0
Issue type        : kbbug

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