DOCUMENT:Q155014 13-OCT-1999 [msnetwork] TITLE :Moving Sign In Screen During Sign In May Cause GP Fault PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0 ------------------------------------------------------------------------------- If you move the Sign In screen while you are signing in to MSN, The Microsoft Network, you may receive the following error message: Guide.exe caused an invalid page fault in module Kernel32.dll at 0137:bff78068. RESOLUTION ========== Restart the computer and reconnect to MSN using these steps: 1. Press and hold down the CTRL and ALT keys while you press the DEL key to open the Close Program dialogue box. 2. Click Sign In and then click End Task. 3. Restart the computer. 4. Sign in to MSN MORE INFORMATION ================ The same symptoms may occur if you click Cancel button on the Sign In screen while you are signing in to MSN. Additional query words: msn ====================================================================== Keywords : Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN120 Version : WINDOWS:1.2,1.3,2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.