DOCUMENT:Q155647  08-OCT-1999  [msnetwork]
TITLE   :MSN Error Message: Wrong Information Specified
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbtlc kbmsnkbfaq

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive the
following error message:

   Wrong information specified.

CAUSE
=====

The MSN Dial-Up Networking connection may be damaged.

RESOLUTION
==========

Delete all the MSN connections, and then manually configure the MSN connection
settings. To do so, follow these steps:

1. Double-click My Computer.

2. Double-click Dial-Up Networking.

3. Right-click an MSN connection, and then click Delete. Repeat this step until
   all other MSN connections are deleted.

4. Close the Dial-Up Networking window.

5. Right-click the MSN icon on the desktop, and then click Connection Settings.

6. Click "MSN is my dial-up Internet access provider."

7. Click Access Numbers.

8. Click the appropriate primary and backup access numbers for your region.

9. Click OK until you return to Windows.

If you continue to receive the error message after following these steps, check
the properties for the connections and verify that the correct modem is
specified in the connections.

Additional query words: msn incorrect password manager

======================================================================
Keywords          : kbenv kberrmsg kbtlc kbmsn kbfaq
Technology        : kbMSNSearch kbMSN200 kbMSN130
Version           : WINDOWS:1.3,2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.