DOCUMENT:Q157752 13-OCT-1999 [msnetwork] TITLE :Remote Mail Disconnects After Downloading Headers PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Remote Mail feature of Microsoft Exchange to download headers from MSN, The Microsoft Network, you may be disconnected from MSN even though you have not enabled the "Disconnect after updating headers from remote mail" option. RESOLUTION ========== To work around this problem, start MSN and then use Remote Mail to down- load headers. Note that you need to either open Microsoft Exchange and then start MSN or disable the "Download mail when e-mail starts up from MSN" option to avoid having mail automatically downloaded. Additional query words: ====================================================================== Keywords : Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN120 Version : WINDOWS:1.2,1.3,2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.