DOCUMENT:Q168306 09-OCT-1999 [msnetwork] TITLE :Err Msg: Disconnected from the Remote Server PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kbenv kberrmsgkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to connect to MSN, The Microsoft Network, using NTT INS MATE V-1SII (ISDN), you may not be able to connect to MSN and you may receive the following error message: Disconnected from the remote server CAUSE ===== The terminal adapter needs a special command. RESOLUTION ========== To resolve this issue, follow these steps: 1. Double-click the MSN icon. 2. On the Sign In screen, click Settings, and then click Modem Settings. 3. Click the Connection tab, and then click Advanced. 4. In the Extra Settings box, add: "ATQ0V1X3$N1=1" (without the quotation marks) 5. Click OK, and then click OK again. Additional query words: msn ====================================================================== Keywords : kbenv kberrmsg kbfaq Technology : kbMSNSearch kbMSN200 Version : WINDOWS:2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.