DOCUMENT:Q170828  13-OCT-1999  [msnetwork]
TITLE   :Unable to Update MSN Phone Book
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0 
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the following
error message:

   Your phone book could not be updated. Please check if you have the necessary
   disk space.

If you attempt to download the MSN phone book manually, you receive the following
error message:

   This task cannot be completed at this time. Please try again later.

CAUSE
=====

The MSN phone book file (Phone.pbk) may be marked with the Read-Only attribute.

RESOLUTION
==========

To resolve this issue, remove the Read-Only attribute from the MSN phone book
file. To do so, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "phone.pbk" (without the quotation marks), and then
   click Find Now.

3. Right-click the Phone.pbk file, and then click Properties.

4. In the Phone Properties dialog box, under Attributes, click the Read-Only
   check box to clear it.

5. Click OK.


Additional query words:

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Keywords          : kbenv kberrmsg 
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN120
Version           : WINDOWS:1.2,1.3,2.0

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