DOCUMENT:Q171035  31-DEC-1999  [msnetwork]
TITLE   :Modem Connection Remains After You Disconnect from MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:
KEYWORDS:kbenv kbtoolkbfaq

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to disconnect from MSN, The Microsoft Network, the modem may remain
connected to MSN.

CAUSE
=====

This behavior can occur if you connect to MSN using an Internet service provider
other than MSN, and you do not have the correct Dial-Up Networking options
enabled.

RESOLUTION
==========

To resolve this issue, use either of the following methods:

Method 1
--------

NOTE: This method works only if you are using Windows 95 OEM Service Release 2,
Microsoft ISDN 1.1 Accelerator Pack, or MSN 2.5.

1. Double-click My Computer, and then double-click Dial-Up Networking.

2. Click Connections, and then click Settings.

3. Click the following check boxes to select them, and then click OK:
    - Show An Icon On Taskbar After Connected

    - Prompt For Information Before Dialing

    - Show A Confirmation Dialog After Connected


Method 2
--------

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up
   Networking.

2. Double-click the Dial-Up Networking connection you use to connect to MSN.

3. If the connection is open, click Disconnect.

Additional query words: 1.20

======================================================================
Keywords          : kbenv kbtool kbfaq
Technology        : kbMSNSearch kbMSN200 kbMSN130 kbMSN250
Version           : WINDOWS:1.3,2.0,2.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.