DOCUMENT:Q171905 03-SEP-1999 [msnetwork] TITLE :Err Msg: Cannot Establish Modem Connection. PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6 OPER/SYS: KEYWORDS:kbenv kberrmsgkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect to MSN, The Microsoft Network, you may receive the following error message: Cannot establish modem connection. CAUSE ===== You can receive this error message for various possible reasons: - your local telephone connection to MSN may be very busy - possible problem with your local telephone service, such as line noise RESOLUTION ========== To resolve this issue, you may try connecting to MSN using a different primary access number. To change your access number, follow these steps: 1. Close MSN. (Note: You cannot change your access number while you are still connected to MSN.) 2. Right-click the MSN icon on your computer desktop, and then click Connection Settings. 3. Select an access number by clicking the Phone Book button next to the Phone Number box. 4. In the Service Type box, select your service type, and then in the Country box, select your country. 5. In the State or Region box, select your state or region, and then in the Access Numbers box, select the number located nearest you. 6. Click OK, and then repeat steps 2-6 for your backup number. 7. Click OK until you return to your computer's desktop. These changes will take effect the next time you log on to MSN. If the problem persists after following these steps, contact your local telephone company and request that they test your telephone line for line noise. MORE INFORMATION ================ To find an access number that may work for you, go to the following link and follow the directions: https://rac.msn.com/popcheck/ (https://rac.msn.com/popcheck/) Please be aware of the following regarding MSN access numbers: In some cases, MSN may not have a local MSN Internet access phone number that serves your area. Before choosing your primary and backup numbers, you must check with your local telephone company to find out which, if any, MSN Internet access numbers provide local dialing and what applicable toll charges may be. MSN accepts no responsibility for, nor has any control over, area code changes or other changes made by the telecommunications companies, nor for any long distance telephone charges incurred while connecting to MSN. When you are notified that a new area code is being introduced in your area, it is your responsibility to make the necessary changes in your MSN Settings to ensure that you are dialing a local phone number when connecting to MSN (where available). MSN maintains an updated phone directory of MSN access numbers, but will not necessarily notify you of area code changes or other telephone company changes that may affect you. Additional query words: ====================================================================== Keywords : kbenv kberrmsg kbfaq Technology : kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 Version : WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.