DOCUMENT:Q171986 12-OCT-1999 [msnetwork] TITLE :MSN Mail Does Not Start Microsoft Outlook PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Microsoft Outlook, MSN, The Microsoft Network, may continue to use Microsoft Exchange to send and receive e-mail. CAUSE ===== Microsoft Internet Explorer is configured to use Windows Messaging (also known as Microsoft Exchange) as its default mail service. RESOLUTION ========== Configure Internet Explorer to use Outlook as its default mail service. To do so, follow these steps: 1. Right-click the The Internet icon on your desktop, and then click Properties. 2. Click the Programs tab. 3. In the Mail box, click Microsoft Outlook. 4. Click OK. Additional query words: ====================================================================== Keywords : kbenv Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN120 Version : WINDOWS:1.2,1.3,2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.