DOCUMENT:Q173227 08-MAR-2002 [msnetwork] TITLE :How to Cancel Your MSN Account PRODUCT :The Microsoft Network PROD/VER::2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1 OPER/SYS: KEYWORDS:kbtlc kbmsnkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.0, 2.5, 2.5 (OEM Release), 2.51, 2.52, 2.6, 5.0, 5.1, 5.2, 5.3, 5.4, 6.0, 6.1 - The Microsoft Network Version 7.0 ------------------------------------------------------------------------------- SUMMARY ======= This article describes how to cancel an MSN, The Microsoft Network, account. MORE INFORMATION ================ How to Cancel Your MSN Account ------------------------------ If you are experiencing problems using your MSN account, we recommend that you review the list of Frequently Asked Questions below. Oftentimes, we find the problems that lead members to cancel their accounts are easily solved by the information provided in these Frequently Asked Questions. If you would like to cancel or discuss your MSN Internet Access account, please call (800) 386-5550 to speak to an MSN representative. When you call, please have the following information ready: - Your MSN Member ID - Your name and mailing address - The last 6 digits of the credit card associated with your MSN account (for verification purposes) Before you proceed, there are a few important issues you should be aware of before canceling your account. - After the cancellation has taken effect, you'll no longer be able to log on to MSN. If you attempt to log on after this time, you will receive an error message. - Before you cancel, make sure to download any e-mail you want to keep to your computer; as a part of cancellation, your e-mail account is also deleted. - Charges incurred prior to cancellation, but not yet billed, may be applied to your credit card at a future date. Frequently Asked Questions -------------------------- MSN is Busy or Too Slow. Why Is This? The dramatic rise in Internet usage has placed more demands on the telephone lines, which are used to log on to the Internet. At MSN our goal is to create the best online experience for our members. In an effort to meet the rising demand for Internet access, we are always adding new MSN Internet Access numbers, which you can find on the Access Number Update. In addition, we?re working on bringing new access technology like ADSL to our membership. If you are currently experiencing difficulties establishing a connection using MSN Internet Access, it is possible that you are using an access phone number which has an unusually high volume of callers or you are dialing during peak hours. For best connection results, MSN suggests the following: - Try changing your Internet access phone number. You might find a number that isn't experiencing as much volume as the one you are currently using. - Try connecting to the Internet during off-peak hours. General peak hours for Internet usage range between 7:00 p.m. to 10:00 p.m., local time. Is There a Less Expensive Plan Than My Current One? The best plan for you will depend on how much you use the Internet. For most members, the $19.95 Premier Unlimited Plan offers the best value. You get unlimited access to the Internet and e-mail. To find out which alternate price plans are available to you as an MSN member, go to the member accounts page and click the Change Plan option to see which plan you currently have as well as the other options available or call (800) 386-5550. How Do I Get Help When I?m Having Problems Connecting To Or Using MSN Internet Access? If you are having problems connecting to or using your MSN Internet Access service, check the Support Flash to get the latest update on MSN network status. If you do not find your answers on the Support Flash, please call MSN Customer Service at the following numbers: - United States: 800-386-5550 - United States TDD: 800-840-9890 I?m Having Problems With My MSN Internet Access Software. What Can I Do About It? MSN is constantly upgrading the software to keep pace with the Internet. Installing the latest version might be the fastest way to correct issues with the software. To do this, either visit http://explorer.msn.com/ or call 1-800-FREE-MSN. To find out which version of MSN you are currently using, click the Quick View icon , point to MSN Options, and then select About MSN. The dialog box will then appear, listing the MSN version installed on your computer. I Want Faster Internet Access. Does MSN Support Faster Access Using Something Other Than My Modem? If you are looking for a faster connection speed for your modem, consider MSN DSL:http://resourcecenter.msn.com/access/broadband/ Here is some additional information on different advanced technologies: Sometimes I Have Difficulty Sending and Receiving E-mail. How Can I Resolve This? The first thing you want to check are the settings of your incoming and outgoing mail servers. To do this, open Outlook Express, and then click the Tools menu and select Accounts. This will open the Accounts Dialog Box. Highlight your mail account, click Properties, and then click the Servers tab. The outgoing and incoming mail servers should be listed as shown below: - Incoming Mail (POP3): pop3.email.msn.com - Outgoing Mail (SMTP): smtp.email.msn.com Update these boxes as needed and then click OK. If you continue to experience e-mail difficulties, click here for more E-mail FAQs or call MSN Technical Support at the following numbers: - United States: 877-635-7019 - United States TDD: 800-250-3070 Can I Cancel My MSN Subscription Online? At this time, we do not offer online cancellations. If you want to cancel your MSN account, the easiest way is by phone. See below for additional cancellation methods. Your feedback on how to improve MSN Internet Access is very important to us. In the past, we?ve made several improvements to our service based on feedback from our members. If you?ve been dissatisfied with MSN Internet Access in any way, we want to know about it so we can make improvements and enhancements based on your feedback. We?ve found that the best way we can capture this feedback is to have our members talk to an MSN representative. How Else Can I Cancel My MSN Subscription? In addition to canceling by phone, you can submit an MSN account cancellation request by mail or fax. To do this, you must include: - Your MSN Member ID - Your name and mailing address - The last 6 digits of the credit card associated with your MSN account (for verification purposes) - To help us improve our service and better understand our customers? needs, please indicate why you are canceling your MSN account FAX your request to us at 1-800-616-4440. Your cancellation will be confirmed via mail in approximately 10 business days. Or you can MAIL your request to us at: MSN Account Cancellations P.O. Box 01985 Salt Lake City, UT 84104 Your cancellation will be confirmed via mail in approximately 10 to 14 business days. Additional Information ---------------------- For additional information about common account questions, please see the following article in the Microsoft Knowledge Base: Q153806 Accounts and Billing Questions & Answers Additional query words: msnet msnetwork microsoft-net m.s.n. msnaccount 2.50 2.60 5.00 ====================================================================== Keywords : kbtlc kbmsn kbfaq Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN520 kbMSN530 kbMSN510 kbMSN500 kbMSN200 kbMSN252 kbMSN251 kbMSN260 kbMSN250 kbMSN250OEM kbMSN540 kbMSN700 Version : :2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1 Issue type : kbhowto kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.