DOCUMENT:Q173780 21-SEP-1999 [msnetwork] TITLE :Err Msg: A Fatal Exception Error 06 Has Occurred PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6 OPER/SYS: KEYWORDS:kbenv kberrmsg kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect to MSN, The Microsoft Network, you may receive the following error message: A fatal exception error 06 has occurred. CAUSE ===== This behavior can occur if you are using an Everex StepNote laptop computer with a NeoMagic MagicGraph video adapter. RESOLUTION ========== To resolve this behavior, contact your computer manufacturer to determine if there is a newer video driver available. This error message may occur with version 4.03.00.2526 of the NeoMagic MagicGraph128ZV video driver. WORKAROUND ========== To work around this behavior, configure your computer to not use the hardware acceleration feature. To do so, follow these steps: Windows 95 ---------- 1. Right-click My Computer on the desktop, and then click Properties. 2. On the Performance tab, click Graphics. 3. Move the Hardware Acceleration slider to None. 4. Click OK, click Close, and then click Yes to restart your computer. Windows 98 ---------- 1. Right-click My Computer on the desktop, and then click Properties. 2. On the Settings tab, click Advanced. 3. On the Performance tab, move the Hardware Acceleration slider to None. 4. Click OK, click OK again and then click Yes if you are prompted to restart your computer. Additional query words: 1.20 msn ====================================================================== Keywords : kbenv kberrmsg kbmsn Technology : kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 Version : WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.