DOCUMENT:Q173858 16-JUN-2001 [msnetwork] TITLE :To Complete the Install You Need to Re-boot... PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,95 OPER/SYS: KEYWORDS:kbsetup kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - the operating system: Microsoft Windows 95 - The Microsoft Network versions 1.3, 2.0, 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start MSN, The Microsoft Network, you may receive the following error message: To complete the install you need to re-boot your computer. CAUSE ===== This behavior can occur if there is a program running that does not allow the MSN installation to finish. RESOLUTION ========== To resolve this behavior, use the following steps: 1. Click Start, click Shut Down, click Restart The Computer, and then click Yes. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only from the Startup menu. NOTE: If the Windows 95 graphical user interface (GUI) loads, edit the Autoexec.bat file and remove or disable the "win" line. Start Windows 95 with a minimal set of Windows drivers by typing the following line: "win /d:m" (without the quotation marks) NOTE: If networking components are required to start Windows 95, type the following line instead of the line above: "win /d:n" (without the quotation marks) 2. Rename the Mcm.dll and Confapi.dll files. To rename these files, follow these steps: a. Click Start, point to Find, and then click Files Or Folders. b. In the Named box, type "mcm.dll" (without the quotation marks), and then click Find Now. c. In the list of found files, right-click the Mcm.dll file, and then click Rename. d. Type "mcm.old" (without the quotation marks), and then press ENTER. e. Repeat steps A-D to rename the Confapi.dll file to Confapi.old. f. Close the Find dialog box. 3. Reinstall MSN, and then test to determine if the behavior is resolved. If the behavior is resolved, skip the remaining steps. If the behavior is not resolved, continue to the next step. 4. Copy the correct MSN files to the appropriate folders. To do so, follow these steps: a. Click Start, point to Programs, and then click Windows Explorer. b. Click the C:\Program Files\The Microsoft Network\Temp\Mosbin folder, and then click Select All on the Edit menu. c. On the Edit menu, click Copy. d. Click the C:\Program Files\The Microsoft Network folder, and then click Paste on the Edit menu. If you are prompted to overwrite any existing files, click Yes. e. Repeat steps B-D to copy the files in the C:\Program Files\The Microsoft Network\Temp\Winhelp folder to the C:\Windows\Help folder. f. Repeat steps B-D to copy the files in the C:\Program Files\The Microsoft Network\Temp\Winsys folder to the C:\Windows\System folder. g. Close Windows Explorer. Additional query words: 1.20 ====================================================================== Keywords : kbsetup kbmsn Technology : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN200 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 Version : WINDOWS:1.3,2.0,2.5,2.51,2.52,2.6,95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.