DOCUMENT:Q173950  16-JUN-2001  [msnetwork]
TITLE   :Err Msg: Guide.exe Caused an Invalid Page Fault in Module...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5,95
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbmsn

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-------------------------------------------------------------------------------
The information in this article applies to:

 - the operating system: Microsoft Windows 95 
 - The Microsoft Network versions 2.0, 2.5 
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the following
error message:

   Guide.exe caused an invalid page fault in module mcm.dll.

CAUSE
=====

This behavior can occur if some MSN files are either the wrong version or
damaged.

RESOLUTION
==========

To resolve this behavior, reinstall MSN and Microsoft Exchange. To do so, use
the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Windows Setup tab, click both the Microsoft Exchange and the The
   Microsoft Network check boxes to clear them, and then click OK.

4. Restart the computer. To do so, click Start, click Shut Down, click Restart
   The Computer, and then click Yes.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Add/Remove Programs.

7. On the Windows Setup tab, click both the Microsoft Exchange and the The
   Microsoft Network check boxes to select them.

8. Click OK. If you are prompted with the following message, click No each time
   the message appears:

   Version Conflict. A file being copied is older than the one currently on your
   computer. Do you want to keep the existing file?

9. Insert your MSN CD-ROM in the CD-ROM drive. If MSN Setup starts, follow the
   instructions on the screen to set up MSN, and then skip the remaining steps
   in this article. If MSN Setup does not start automatically, continue to the
   next step.

10. Click Start, point to Programs, and then click Windows Explorer.

11. Click the CD-ROM drive that contains your MSN CD-ROM.

12. Double-click the Setup.exe file, and then follow the instructions on the
   screen to set up MSN.

For information about configuring Microsoft Exchange for use with MSN, please see
the following article in the Microsoft Knowledge Base:

   Q171936 Configuring Microsoft Exchange for Use with MSN.


Additional query words:

======================================================================
Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbOSWin95 kbOSWinSearch kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5,95
Issue type        : kbprb

=============================================================================

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Copyright Microsoft Corporation 2001.