DOCUMENT:Q174001  12-OCT-1999  [msnetwork]
TITLE   :The Microsoft Network Stops Responding After Initial Sign-In
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:
KEYWORDS:kbenv kbsetup kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5 
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SYMPTOMS
========

The first time you attempt to connect to MSN, The Microsoft Network, MSN may
stop responding (hang) immediately after you sign in.

CAUSE
=====

Netscape Navigator may be installed on your computer as your default Web
browser. MSN cannot download the files needed to complete installation if
Netscape Navigator is your default browser. Microsoft Internet Explorer must be
your default Web browser to complete the installation of MSN.

RESOLUTION
==========

To resolve this issue, configure Internet Explorer to be your default Web
browser. To do so, use the following steps:

1. Right-click the The Internet icon on the desktop, and then click Properties.

2. On the Programs tab, click the "Internet Explorer should check to see whether
   it is the default browser" check box to select it.

3. Click OK.

4. Restart the computer.

5. Click Start, point to Programs, and then click Internet Explorer.

6. When you are prompted to make Internet Explorer your default browser, click
   Yes.

MORE INFORMATION
================

For additional information about using Netscape Navigator with MSN, please see
the following article in the Microsoft Knowledge Base:

   Q150413 Using Netscape Navigator with The Microsoft Network

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

Additional query words: msnet msnetwork microsoft-net m.s.n.

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Keywords          : kbenv kbsetup kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5
Issue type        : kbprb

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