DOCUMENT:Q174136 12-OCT-1999 [msnetwork] TITLE :Err Msg: Not Enough Disk Space PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5,2.51,2.52,2.6 OPER/SYS: KEYWORDS:kbenv kberrmsg kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the full version of MSN, The Microsoft Network, you may receive the following error message: Not enough disk space. CAUSE ===== This behavior can occur for any of the following reasons: - The hard disk is compressed using a third-party program. - There is less than 30 megabytes (MB) of disk space available on the hard disk. - There are too many files and folders in the root folder of the hard disk. - The Msnver.txt file is missing or damaged. RESOLUTION ========== To resolve this behavior, try the following sets of instructions in the order presented. If the first does not resolve your problem, continue on to the next set of instructions until you find a resolution. Uncompress Your Disk If your disk is compressed, consult the compression program's instructions or manufacturer to uncompress the disk. Test to determine if the behavior has been resolved. If the behavior is resolved, skip the remaining steps. Verify that you have more than 30 MB of free disk space available for the installation. 1. Double-click My Computer on the desktop, right-click the drive on which MSN is installed, and then click Properties. 2. On the General tab, verify that there is 30 MB of free space available. If there is less than 30 MB of free space available, continue on to the next step. 3. Click Start, point to Find, and then click "Files Or Folders". 4. Type *.tmp in the Named box, and then click Find Now. 5. On the Edit menu, click Select All. 6. On the File menu, click Delete, and then close the Find dialog box. 7. On the desktop, right-click the Recycle Bin, and then click Empty Recycle Bin. If you are prompted to confirm that you want to delete the files, click Yes. 8. Test to determine if the issue has been resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step. Determine if there are more than 512 entries in the root folder of the hard disk on which the operating system is installed. 1. Double-click My Computer on the desktop. 2. Double-click the drive on which the operating system is installed. 3. Look at the lower-left corner of the window. The number of objects in the root folder is displayed. 4. For information about how to determine if there are more than 512 entries in the root folder of the hard disk, please see the following article in the Microsoft Knowledge Base: Q120138  Errors Creating Files or Folders in the Root Directory. Additional query words: msn ====================================================================== Keywords : kbenv kberrmsg kbmsn Technology : kbMSNSearch kbMSN252 kbMSN251 kbMSN260 kbMSN250 Version : WINDOWS:2.5,2.51,2.52,2.6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.