DOCUMENT:Q174137 13-OCT-1999 [msnetwork] TITLE :Unable to Navigate Using Program Viewer in MSN PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you connect to MSN, The Microsoft Network, you may be unable to navigate using Program Viewer. CAUSE ===== The Msn.ini file may be improperly configured, damaged, or missing. RESOLUTION ========== To resolve this issue, verify that the Msn.ini file exists and has been properly configured. To do so, follow these steps: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the named box, type "msn.ini" (without the quotation marks), and then click Find Now. 3. The Msn.ini file should be located in the Program Files\OnMSN folder. If more than one Msn.ini file is found, right-click an extra file, and then click Delete. Continue to delete any extra files until only one remains in the Program Files\OnMSN folder. If the Msn.ini file is not found, skip to step 9. 4. Double-click the Msn.ini file. 5. Edit the third line to read: "StartURL = http://onstage.msn.com/" (without the quotation marks) 6. On the File menu, click Save. 7. On the File menu, click Exit. 8. Test to determine if the issue has been resolved. To do so, try to connect to MSN. If the issue is not resolved, continue to the next step. If the issue is resolved, skip the remaining steps. 9. Right-click the Msn.ini file, and then click Rename. Rename the file to Msn.old. 10. Insert the MSN CD-ROM into the CD-ROM drive, and close the Welcome To MSN Setup screen if it appears. 11. Double-click My Computer, right-click the CD-ROM drive, and then click Open. 12. Double-click the Msnsetup folder, double-click the Compnts folder, and then double-click Coreui.exe. 13. Close the Window, and then restart your computer. Additional query words: ====================================================================== Keywords : kbenv Technology : kbMSNSearch kbMSN200 Version : WINDOWS:2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.