DOCUMENT:Q175186 08-OCT-1999 [msnetwork] TITLE :Extra Modem Settings A-C for Connecting to MSN PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.3,2.0,2.5 OPER/SYS: KEYWORDS:kbmsnkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5 ------------------------------------------------------------------------------- SUMMARY ======= You may be unable to connect, or have difficulty remaining connected to MSN, The Microsoft Network. Some modems may require extra settings or specific configurations to connect to MSN. The following table lists extra modem settings and configurations that may help specific modems connect to MSN. NOTE: Rockwell settings may work for any modem that uses the Rockwell chipset, including Boca, Zoltrix, and Zoom 14.4 modems. *UARTless Boca Modems: Some of the Boca modems use software drivers. Due to the lack of a UART chip, you must contact the modem manufacturer to obtain the proper drivers. MORE INFORMATION ================ Manufacturer/Model Extra Settings Status Configuration --------------------------------------------------------------------------- Acer 14.4 Data/Fax Unknown UNCONFIRMED (ATI3= CL-MD 14/14 AT\EC) This is a Cirrus Logic 14.4 Data/Fax modem; there should be no MSN only connection issue but for the MSN and Internet numbers UnimodemV (unimodv.exe) is needed. This file contains the updated driver or Modem.inf. file for this modem. Contact the manufacturer. Acer 28.8 Pad-sp 1.xx None CONFIRMED Let Windows detect as a Standard 28.8. Acer Acros S7=90S10=80 UNCONFIRMED (ATI6=rcv288Dpi) ArchTek 28.8 None CONFIRMED Install as Accura 28.8 V.34-VFC. Compress Data off, Error Control off. ArchTek Data/Fax Unknown UNCONFIRMED AT?= This is needed along with model. Install as Accura 28.8 V.34-VFC. Compress Data off. Aspen 28.8 PnP AT&F UNCONFIRMED ATI3= This is needed along with model. Install as a Standard 28.8. AST ATI 300-600 Series Unknown UNCONFIRMED As these modems are software driven, contact the manufacturer for configuration information or to obtain procedures for reinstallation. AT&T Keep In Touch 28.8 None CONFIRMED Error Control off. PCMCIA Boca Research M1441W &K3\N3%C0 CONFIRMED Error Control off. Boca Research 28.8 AT&F1 CONFIRMED With the 16550 UART Data/Fax Error Control on, Compress Data off. Boca Research 28.8 VFast AT&F1&K3&D0 CONFIRMED (mv28ki) Error Control off. Boca Research AT&F CONFIRMED Install as a Sound Expression Standard 28.8, SE34 SVD 28.8 if drivers are not available. Boca Research 33.6 AT&Fs11=50 CONFIRMED Error Control off. v.34 FDVSP Cardinal 28.8 PnP None CONFIRMED Click the "Wait for dial tone before dialing" check box to clear it on the Connection tab of Modem Properties. Cardinal 28.8 MVP AT&F1 UNCONFIRMED Error Control on with Compress Data off. Maximum speed 38400. Cardinal 33.6 S37=11+MS=11, UNCONFIRMED None. 1,300,33600 Cirrus Logic 14.4 \N3\Q3%C0 UNCONFIRMED Error Control off. Install as a 14.4 Data/Fax. CommWave PC TEL 28.8 %C0\N3 CONFIRMED None. CommWave Data/Fax V.34 %C0\N3 CONFIRMED None. AT&T Chipset Compaq Presario 33.6 Unknown UNCONFIRMED There are two VSC 4704 & 4712 Predator modems listed in the MSN Connection Settings screen and in the Modems tool in Control Panel. These modems have a Virtual UART. Click Diagnostics on the More Info tab in the Modems tool in Control Panel. Note the UART is listed as Software. These modems vary in which extra settings allow them to connect. Compaq Presario 33.6, AT&F&D0 CONFIRMED Set flow control to 56K Upgradeable; Software Xon, Xoff. version 1.31 Error Control off. Compaq 33.6 %C0\N3 UNCONFIRMED Error Control off. Listed as 16550AN for UART. Compaq Predator Unknown UNCONFIRMED Contact the manufacturer. If by chance an engineer uninstalls the Compaq Predator modem, click Other in the Modems tool in Control Panel, then click Browse and navigate to the Windows\System folder to reinstall the modem. Compaq 33.6 VFC %C0\N3 UNCONFIRMED Error Control off Listed as 16550AN for UART. ComStar28.8 Unknown UNCONFIRMED Install as Hayes Optima 28.8 V.34+Fax+Voice. Creative Labs 28.8 AT&F1&K3&D0 CONFIRMED Error Control off. Data/Fax Creative Labs AT&F1 UNCONFIRMED (ATI3=V1.300) Error Sound Blaster 28.8 Control on. Internal Compress data off. Creatix 28.8 AT&F UNCONFIRMED Error Control off. (Sierra 28.8 PnP Data/ Fax/Voice/Speaker Phone SQ3465) To add an extra setting or to change the Use Error Control or Compress Data options, use the following steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Modems. 3. Click the modem you are using, and then click Properties. 4. On the Connection tab, click Advanced. 5. In the Extra Settings box, type the appropriate extra settings. 6. Enable or disable the Use Error Control and Compress Data options as appropriate. 7. Click OK or Close until you return to Control Panel. Additional query words: ====================================================================== Keywords : kbmsn kbfaq Technology : kbMSNSearch kbMSN200 kbMSN130 kbMSN250 Version : WINDOWS:1.3,2.0,2.5 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.