DOCUMENT:Q175442 12-OCT-1999 [msnetwork] TITLE :The Internet Connection Wizard May Not Work When Installing MSN PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kbsetup kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install MSN, The Microsoft Network, the installation may stop while the Internet Connection wizard is running. CAUSE ===== This behavior can occur if the Internet Connection wizard is damaged. RESOLUTION ========== To resolve this behavior, create a new MSN account. To do so, use the following steps: 1. Click Start, and then click Run. 2. In the Open box, type "signup" (without quotation marks), and then click OK. 3. On the MSN Sign-In screen, click OK. 4. In the Your Area Or City Code box, type your telephone area code. In the "The first three digits of your phone number" box, type your telephone prefix, and then click OK. 5. Click Connect, and then follow the prompts on the screen to create your new account. If you cannot connect with your new account, contact MSN Member Support. To do so, see the following article in the Microsoft Knowledge Base: Q142365 Member Support Phone Numbers for The Microsoft Network Additional query words: ====================================================================== Keywords : kbsetup kbtool Technology : kbMSNSearch kbMSN200 Version : WINDOWS:2.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.