DOCUMENT:Q176101 22-SEP-1999 [msnetwork] TITLE :Err Msg: Unable to Get the Dial-Up Networking Connection... PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.51,2.52,2.6,4.0,5.0 OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.51, 2.52, 2.6, 5.0 - Microsoft Outlook Express version 4.0 for Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive the following error message: Unable to get the Dial-Up Networking connection needed to connect to MSN. CAUSE ===== Outlook Express may not be using the MSN Mail e-mail account to connect to the MSN e-mail server. RESOLUTION ========== To resolve this issue, make sure that Outlook Express is set to use MSN Mail as the default mail client (if there is more than one 'MSN Mail' account then remove one). To do so, use the following steps: 1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel. 2. On the Tools menu, click Accounts. 3. On the Mail tab, if MSN Mail is not the default e-mail account listed, click it, and then click the Set As Default button. 4. Select Properties for MSN Mail, go to the Connection tab and check that it is set to: A. For Outlook Express 4.0, connect using the Internet or 3rd party option. B. For Outlook Express 5.0 there should be no check in the box. 5. Click Apply, click OK, and then click Close until you are back to main Outlook Express screen. MORE INFORMATION ================ MSN Setup creates a default MSN e-mail account named "MSN Mail." If any additional e-mail accounts are set up in Outlook Express, MSN may use one of the additional e-mail accounts instead of MSN Mail when you attempt to send or receive e-mail on MSN. The e-mail account used by MSN may not be configured correctly to connect to the MSN e-mail server. For additional information about configuring Outlook Express to work with MSN, please see the following article in the Microsoft Knowledge Base: Q173952  How to Configure Microsoft Outlook Express to Work with MSN Additional query words: 4.0 msnet msnetwork microsoft-net outexw95 ====================================================================== Keywords : kbenv kberrmsg Technology : kbMSNSearch kbOutlookExpressSearch kbZNotKeyword3 kbOutlookExpress95Search kbOutlookExpress400Win95 kbMSN500 kbMSN252 kbMSN251 kbMSN260 Version : WINDOWS:2.51,2.52,2.6,4.0,5.0 Issue type : kbhowto kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.