DOCUMENT:Q178441  28-APR-2001  [mspress]
TITLE   :ActiveMovie Version Error During Starts Here Setup
PRODUCT :Microsoft Press
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbdocerr

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The information in this article applies to:

 - MSPRESS Microsoft Office 97 Starts Here ISBN 1-57231-303-X 
 - MSPRESS Microsoft Office 97 Small Business Edition Starts Here 1-57231-607-1 
 - MSPRESS Microsoft Windows NT Workstation 4.0 Starts Here 
 - MSPRESS Microsoft Windows 95 Starts Here Updated Edition ISBN 1-57231-736-1 
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SYMPTOMS
========

If you have Microsoft Internet Explorer 4.0 installed and you attempt to run the
Setup program from one of the products listed above, you may encounter the
following error message:

   The version of ActiveMovie that you are trying to install is older than the
   one already present on your system.

   ActiveMovie Setup cannot upgrade an existing installation if the version is
   newer or if the language is different. Please uninstall your existing
   ActiveMovie and then run setup again.

CAUSE
=====

You can receive this error message if the version of ActiveMovie installed on
your computer is later than the version the Starts Here program is attempting to
install.

RESOLUTION
==========

To resolve this error message, you must remove the existing version of
ActiveMovie before you run the Starts Here Setup program.

ActiveMovie may not be in the Add/Remove Programs tool in Control Panel if it is
installed by another product.

If ActiveMovie is not listed on the Install/Uninstall tab in the Add/Remove
Programs tool in Control Panel, follow these steps to remove the previous
version:

1. Click Start, point to Programs, and then click Windows Explorer.

2. Double-click the Windows folder to expand the branch.

3. Double-click the System folder to expand the branch.

4. Locate and rename the following files:

   Filename        Location in Win95      Location in Win NT
   --------        -----------------      ------------------

   AMovie.ocx      C:\Windows\System      C:\Windows\System32
   Quartz.dll      C:\Windows\System      C:\Windows\System32
   Actmovie.exe    C:\Windows\System      C:\Windows\System32

5. Restart Windows to register these changes.

6. Run the Setup program for the Starts Here program.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

This problem is very similar to one encountered with certain Mastering Series
products. For more information, please see the following article in the
Microsoft Knowledge Base:

   Q176217 PRB: Mastering VB 5.0 Err Msg: The Version of ActiveMovie...

Additional query words: press ms_press 1-57231-736-1 1-57231-522-9 1-57231- 607-1 1-57231-303-X

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Keywords          : kberrmsg kbdocerr 
Technology        : kbMSPressSearch kbZNotKeyword6 kbZNotKeyword2
Version           : :
Issue type        : kbbug
Solution Type     : kbpending

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