DOCUMENT:Q179515  14-OCT-1999  [msnetwork]
TITLE   :MSN Program Viewer Hangs During Internet Explorer Update
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 2.0 
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, for the first time after you
install MSN 2.0, you receive the following message:

   Microsoft recommends that you download the version of Internet Explorer
   that contains valuable new security updates. Do you want to do this now?

If you click Yes, your computer may stop responding (hang).

CAUSE
=====

This behavior can occur if the Temporary Internet Files folder contains damaged
files.

RESOLUTION
==========

To resolve this issue, empty the Temporary Internet Files folder. To do so, use
the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Internet.

3. On the Advanced tab, click Settings.

4. Click Empty Folder.

5. When you are prompted to delete all files in the Temporary Internet Files
   folder, click Yes.

6. Click OK until you return to Control Panel.

7. Close Control Panel.

8. Connect to MSN to download the Microsoft Internet Explorer update.

Additional query words: msnet msnetwork m.s.n. authenticode

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Keywords          :  
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0
Issue type        : kbprb

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