DOCUMENT:Q184201 25-JUL-2001 [msnetwork] TITLE :The File Could Not Be Found... PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.0,2.5 OPER/SYS: KEYWORDS:kbenv kberrmsg kbhw kbsetup kbmsn kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.0, 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install MSN, The Microsoft Network, you may receive an error message similar to the following: The file could not be found on the installation disc. CAUSE ===== This behavior can occur if any of the following conditions exist: - The CD-ROM is dirty or damaged. - The CD-ROM drive is not properly configured. - The CD-ROM drive hardware may be damaged. RESOLUTION ========== To resolve this issue, follow these steps: 1. Confirm that the CD-ROM drive is double-speed or faster. The MSN software does not support single-speed CD-ROM drives. 2. Verify that the MSN CD-ROM is clean and free of scratches. To do so, inspect the shiny side of the CD-ROM. Use a CD-ROM cleaning kit or a soft, lint-free cloth to clean the CD-ROM, and then run the MSN Setup program again. If the issue continues to occur, proceed to the next step. 3. Determine if the CD-ROM is damaged. To do so, attempt to install MSN on a different computer using the same CD-ROM. If the issue does not occur on the other computer, continue to the next step. If the issue does occur on the other computer, the MSN CD-ROM is damaged. You can request a replacement MSN CD-ROM by calling the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To obtain contact information for your Microsoft subsidiary, visit the following Microsoft Web page: http://www.microsoft.com/worldwide/default.htm 4. Use a CD-ROM lens cleaning kit to clean the CD-ROM drive. If the issue continues to occur, proceed to the next step. 5. To decrease the likelihood of CD-ROM read errors, try reducing data caching on the CD-ROM drive. To reduce CD-ROM data caching, you must first determine whether you are using real-mode or protected-mode drivers to access your CD-ROM drive. To determine this, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. Double-click System. c. Click the Device Manager tab. If a CD-ROM device is listed, you are using protected-mode drivers. Follow the steps in the "Reducing Protected-Mode CD-ROM Drive Caching" section later in this article. If a CD-ROM device is not listed, use the steps in the "Reducing Real-Mode CD-ROM Drive Caching" section. Reducing Real-Mode CD-ROM Drive Caching --------------------------------------- To reduce CD-ROM data caching if you are using real-mode drivers, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. Double-click System. c. On the Performance tab, click File System. d. Click the CD-ROM tab. e. In the Optimize Access Pattern For box, click No Read-Ahead. f. Click OK, and then click Close. g. If you are prompted to restart the computer, click Yes. Reducing Protected-Mode CD-ROM Drive Caching -------------------------------------------- To reduce CD-ROM data caching if you are using protected-mode drivers, follow these steps: a. Click Start, point to Settings, and then click Control Panel. b. Double-click System. c. On the Performance tab, click File System. d. Click the CD-ROM tab. e. In the Optimize Access Pattern For box, click No Read-Ahead. NOTE: Selecting a faster speed than is appropriate for your CD-ROM drive does not necessarily increase performance. f. Make sure the Supplemental Cache Size slider is set all the way to the left (the Small setting), and then click OK. g. Click OK, and then click Close. h. If you are prompted to restart the computer, click Yes. For additional information about how to adjust CD-ROM cache settings, please see the following articles in the Microsoft Knowledge Base: Q184410 How to Use Msinfo32.exe to Optimize CD-ROM Cache Settings Q154883 Home Products Containing Multimedia Version of Msinfo32.exe Q140583 How to Configure CD-ROM Caching for Windows 95 Q132882 Computer Hangs Copying Data from CD-ROM Drive 6. If the issue continues to occur, contact your hardware manufacturer to inquire about obtaining the most recent BIOS updates and drivers for your CD-ROM drive. MORE INFORMATION ================ For information about how to contact your hardware manufacturer, query in the Microsoft Knowledge Base for one of the following articles: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : kbenv kberrmsg kbhw kbsetup kbmsn kbHardware Technology : kbMSNSearch kbMSN200 kbMSN250 Version : WINDOWS:2.0,2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.