DOCUMENT:Q194876  10-OCT-1999  [msnetwork]
TITLE   :MSN Err Msg: Modem Is Busy or Cannot Be Found
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbmsn

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The information in this article applies to:

 - The Microsoft Network version 1.3 
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SYMPTOMS
========

If you connect to MSN, The Microsoft Network, using a Dial-Up Networking
connection or a third-party Internet service provider, you may receive the
following error message when you attempt to send or receive e-mail on MSN or
gain access to proprietary MSN content:

   Modem is busy or cannot be found.

CAUSE
=====

This behavior can occur if your MSN connection settings are incorrect or the MSN
Dial-Up Networking connections are damaged.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Right-click the MSN icon on the desktop, and then click Connection Settings.

2. Click the "Connect using another dial-up Internet access provider" option,
   and then click OK.

NOTE: After you change this setting, you must connect to your third-party
Internet service provider before you connect to MSN. When the "Connect using
another dial-up Internet access provider" setting is enabled, you cannot use
your modem to connect directly to MSN.

Additional query words: msnet msnetwork microsoft-net m.s.n. dun

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Keywords          : kbenv kberrmsg kbmsn 
Technology        : kbMSNSearch kbMSN130
Version           : WINDOWS:1.3
Issue type        : kbprb

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