DOCUMENT:Q195337 09-OCT-1999 [msnetwork] TITLE :MSN: E-mail Notification Temporarily Disabled PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5 OPER/SYS: KEYWORDS:kbsetup kbtool kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Quick View utility in MSN, The Microsoft Network, you may receive the following message: E-mail Notification Temporarily Disabled NOTE: This notification does not prevent you from accessing your MSN e-mail account. CAUSE ===== This behavior can occur for any of the following reasons: - The MSN e-mail servers are not working properly. - The MSN Mail account is missing or not configured properly in Microsoft Outlook Express. - The MSN Mail account is not using the MSN Post Office Protocol 3 (POP3) e-mail servers. - The MSN Online Setup program did not complete successfully. RESOLUTION ========== You can determine if the MSN e-mail servers are not working properly by waiting until a later time and then using the Quick View utility in MSN again. If you no longer receive this message, the MSN e-mail servers are now working properly (but were not working properly earlier). If the issue continues to occur, follow these steps: 1. Start Outlook Express. 2. If the MSN Sign-In screen is displayed, click Cancel. 3. On the Tools menu, click Accounts. 4. On the Mail tab, click the MSN Mail account, and then click Remove. 5. Quit Outlook Express. 6. Click Start, and then click Run. 7. In the Open box, type the following line, and then click OK: http://setup.msn.com/membersonly/config/default.asp 8. When you are prompted to connect to MSN, do so, and then follow the instructions on the screen to configure your MSN e-mail account. Additional query words: msnet msnetwork microsoft-net m.s.n. email ====================================================================== Keywords : kbsetup kbtool kbmsn Technology : kbMSNSearch kbMSN250 Version : WINDOWS:2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.