DOCUMENT:Q243611 03-MAR-2000 [msnetwork] TITLE :Setup Screens Freeze During MSN 5.0 Installation PRODUCT :The Microsoft Network PROD/VER:WINDOWS:5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== During the MSN 5.0 CD-ROM installation, your computer appears to freeze and no error messages are displayed. CAUSE ===== Is is possible that there is a warning dialog that has appeard but is not visible as it is hidden behind the Setup screen and the computer senses a time-out. RESOLUTION ========== To resolve this behavior: 1. Minimize the Setup screens and see if there is a warning dialog in the background that is hindering the Setup process. 2. If so, then close the warning dialog (or follow any applicable instructions), and then continue the Setup. If the Setup screens still appear to be frozen, then close Setup, and restart the installation process. Additional query words: 5.00 kbmsn ====================================================================== Keywords : Technology : kbMSNSearch kbMSN500 Version : WINDOWS:5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.